FAQ

At JewelCover, we live and breathe jewellery. We come from a jewellery background and understand that most people have an emotional connection with their jewellery. Most providers don't get that.

The level of coverage provided by home contents insurance will differ in each person's unique circumstance. But in our experience, it would be best for you to read the fine print or call your insurer about your coverage. If you are unsatisfied with your insurer or level of coverage, feel free to call us anytime.

Warranty and insurance are two very different things. Warranty is included when you purchase a new product but for only a limited time. Warranty aims to cover the consumer from any manufacturing defects. While on the other hand, insurance covers you from damage, loss and theft.

"Agreed Value" means that in the case of a claim being approved for a total loss, we pay the full sum insured amount on your policy. Many insurers won’t pay the full amount shown on your policy if they can replace your item for less money by using words such as "you are insured up to the sum insured”.

We don't trick you. We keep it clear and simple.

With JewelCover, you can travel the world with the confidence that you will be covered. Unlike other policies, you are insured for any worldwide travel with no time restrictions.

We will need the following documentation:

1. Receipt of purchase.
2. Photo of jewellery.
3. Valuation.
4. Diamond / Gemstone certificate (if applicable).
5. Proof of possession - take a photo of the item in front of a document with today's date (e.g. a newspaper or receipt).

If you don't have all of the following documents, one of our consultants will review what you do have and will be in touch if we need anything further.

As soon as we successfully receive your payment, you will receive a confirmation confirming your coverage is active.

Coverage includes the person listed on the policy and also includes their spouse who lives with the person covered.

We cover all jewellery that is in good condition, either new or existing.

We don't cover:

1. Poor condition or severely damaged jewellery.
2. Loose diamonds and gemstones.
3. Gold bullion and coins.
4. Artefacts.
5. Ivory.

The revaluation process is completed at no extra charge to you. Our expert in-house jewellers will analyse your jewellery and identify if there have been any changes in costs. Once complete, you will receive an invitation to renew your policy within 28 days.

At JewelCover, we offer a complimentary revaluation service. Using this service, you can compare your jewellery against the fluctuating material prices and also make sure your item is insured for the correct amount.

We understand the special bond our customers have with their original jeweller.

That's why, in the event of a claim, we will always give you the choice to return to your preferred jeweller for repair or replacement.

Firstly, get in contact with the JewelCover team and explain what happened. If your jewellery is lost or stolen, you'll need to provide a Police Report and a Statutory Declaration. Our team will then review your documents and work with your jeweller to repair or replace your jewellery.

Call: 1300 522 808

Email: claims@jewelcover.com.au 

Yes, your policy may be cancelled at any point. You will have to notify us of the future date you would like the cancellation to take effect. You will be refunded the balance of unused premium on a pro-rata basis.

Chubb Insurance Australia Limited underwrites JewelCover.

ABN 23 001 642 020, AFS Licence No 239687.