JewelCover | Claims

How Does it Work?

Make a claim in three simple steps.

Contact our team and tell us what happened

Gather essential information & documents

Sit back and relax, we'll take care of the rest

How do I begin the claims process?

Firstly, get in contact with the JewelCover team and explain what happened. If your jewellery is lost or stolen, you'll need to provide a Police Report and a Statutory Declaration. Our team will then review your documents and work with your jeweller to repair or replace your jewellery.

Call: 1300 522 808

Email: claims@jewelcover.com.au

In the event I need to make a claim, how long will it take?

Typically claims are processed and approved within five business days, this, of course, is dependant on you sending us your Statutory Declaration and Police Report (if applicable) and assuming there are no unforeseen problems or further information is required.

Rest assured we’ll do our best to make the process, as fast and painless as possible.

Can I return to my original jeweller to repair or replace my jewellery?

We understand the special bond our customers have with their original jeweller.

That's why, in the event of a claim, we will always give you the choice to return to your preferred jeweller for repair or replacement.

What happens if I need to make a claim on jewellery that was purchased overseas?

Our claims process works the same, no matter where you purchased your jewellery. If you wish to have your jewellery repaired or replaced by your original overseas jeweller, we can make this happen.

Our JewelCover team has plenty of experience working with overseas jewellers and can speak many languages.

What does an “Agreed Value” policy mean?

"Agreed Value" means that in the case of a claim being approved for a total loss, we pay the full sum insured amount on your policy. Many insurers won’t pay the full amount shown on your policy if they can replace your item for less money by using words such as "you are insured up to the sum insured”.

We don't trick you. We keep it clear and simple.

Andrew Parker

My experience was perfect, they kept me updated after I forwarded the information. I thought the premium was reasonable. Raff whom I dealt with was extremely helpful, and great to deal with.

Maddie Barnett

I spoke with Josette at JewelCover. She was so efficient and friendly. Answered multiple questions and replied quickly to emails which was easy while I was at work. Made the whole process super easy to insure our Gem.

Daniella Booth

Very easy process to get our expensive jewellery covered, and friendly service to go with it. Highly recommended.

Christina Skord

Great service and prompt international cover. Couldn’t recommend Jewel Cover more - Garry was great. Thanks guys

Taylor Brydges Sookdeo

Great customer service from start to finish! It took no time at all to choose a policy and insure my wedding ring. Raff was great to deal with, friendly and professional! Can highly recommend!

Lesley Staines

JewelCover were efficient, friendly and very helpful. Sent information required and instantly a phone call from Raff with an excellent annual price was quoted. Very happy.

Eamon Jethi

Highly recommend Jewel Cover!! Super easy to receive a quote and insure my new watch... Raff was a pleasure to deal with and communicated almost instantly to all my questions! Delighted to now have peace of mind that watch is insured.

Jordan Pedeferri

Garry was very helpful. Guided me through the whole process, which was very straight forward and now the items I want ensured are covered.

Dorothy T

Garry was super helpful when it came to running through the insurance policy and purchasing cover for my item. The price was affordable and the communication and timeliness of reply from Garry was great. He was always so patient and happy to answer any questions. I am glad I have gone to JewelCover for my insurance and have recommended it to a few friends. Thanks team!