JewelCover | Claims

How JewelCover Claims Work

It’s as simple as 1…2…3

Contact us and tell us what happened to your piece

We will review your claim and have your case completed within 48 hours

We'll take care of the next steps while you relax

What do I need to do in the event of a claim?

In the case of a claim, you will need to notify us directly. You can either call us on 1300 522 808 or email us at claims@jewelcover.com.au .We will then guide you through the next steps where we will require a statutory declaration, and a police report (if lost or stolen). We will then take care of the rest and liaise with your jeweller and the underwriter and keep you updated along the way.

How long does the claim process take?

It largely depends on how long it takes for you to send us your Statutory Declaration and Police Report (if applicable).

Assuming there are no problems and we don’t require any further information, claims are usually processed and approved within 5 business days. Although, we have had cases where this process has been completed within 1 day.

I’ve been dealing with my trusted jeweller for years and only want to use them in the event of a claim. Will this be a problem?

That we love to hear!

At JewelCover, we appreciate the relationship you may have with your jeweller. We’ll always suggest that you go back to your original or preferred jeweller in the case of a claim. We will not dictate to you where you need to go to repair / replace your jewellery.

I purchased my ring overseas. What happens if I need to claim?

We regularly deal with jewellers from all over the world. If you wanted to make a claim and have your jewellery repaired or replaced by your jeweller overseas, we will liaise directly with that jeweller to get the necessary information to get your claim finalised as soon as possible.

Our Head Office team are also able to speak many languages so this makes the process much easier.

Can I get a cash settlement if I make a claim?

The aim of our policy is to put you back into the same position you were in prior to your loss. This means to replace the item jewellery in the case of a loss or repair it in the case of damage. In certain cases where it is impractical to replace or repair the item easily, we will discuss with the Insurer the cash settlement option.

Andrew Parker

My experience was perfect, they kept me updated after I forwarded the information. I thought the premium was reasonable. Raff whom I dealt with was extremely helpful, and great to deal with.

Maddie Barnett

I spoke with Josette at JewelCover. She was so efficient and friendly. Answered multiple questions and replied quickly to emails which was easy while I was at work. Made the whole process super easy to insure our Gem.

Daniella Booth

Very easy process to get our expensive jewellery covered, and friendly service to go with it. Highly recommended.

Christina Skord

Great service and prompt international cover. Couldn’t recommend Jewel Cover more - Garry was great. Thanks guys

Taylor Brydges Sookdeo

Great customer service from start to finish! It took no time at all to choose a policy and insure my wedding ring. Raff was great to deal with, friendly and professional! Can highly recommend!

Lesley Staines

JewelCover were efficient, friendly and very helpful. Sent information required and instantly a phone call from Raff with an excellent annual price was quoted. Very happy.

Eamon Jethi

Highly recommend Jewel Cover!! Super easy to receive a quote and insure my new watch... Raff was a pleasure to deal with and communicated almost instantly to all my questions! Delighted to now have peace of mind that watch is insured.

Jordan Pedeferri

Garry was very helpful. Guided me through the whole process, which was very straight forward and now the items I want ensured are covered.

Dorothy T

Garry was super helpful when it came to running through the insurance policy and purchasing cover for my item. The price was affordable and the communication and timeliness of reply from Garry was great. He was always so patient and happy to answer any questions. I am glad I have gone to JewelCover for my insurance and have recommended it to a few friends. Thanks team!