Simple Cover,
Simple Claims.

Firstly, get in contact with the JewelCover team and explain what happened. If your jewellery is lost or stolen, you'll need to provide a Police Report and a Statutory Declaration. Our team will then review your documents and work with your jeweller to repair or replace your jewellery.

Call: 1300 522 808

Email: claims@jewelcover.com.au

Typically claims are processed and approved within five business days, this, of course, is dependant on you sending us your Statutory Declaration and Police Report (if applicable) and assuming there are no unforeseen problems or further information is required.

Rest assured we’ll do our best to make the process, as fast and painless as possible.

We understand the special bond our customers have with their original jeweller.

That's why, in the event of a claim, we will always give you the choice to return to your preferred jeweller for repair or replacement.

Our claims process works the same, no matter where you purchased your jewellery. If you wish to have your jewellery repaired or replaced by your original overseas jeweller, we can make this happen.

Our JewelCover team has plenty of experience working with overseas jewellers and can speak many languages.

"Agreed Value" means that in the case of a claim being approved for a total loss, we pay the full sum insured amount on your policy. Many insurers won’t pay the full amount shown on your policy if they can replace your item for less money by using words such as "you are insured up to the sum insured”.

We don't trick you. We keep it clear and simple.