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Group 3390
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Peace of Mind, Without The Price Tag.

Simple Cover,
Simple Claims.

We understand that most people have an emotional connection with their jewellery. That's why we're dedicated to providing a smooth, stress-free claims process. Our goal is to restore your jewellery to its original condition, as quick as possible, like it never happened.

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How Does it Work?

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01 Contact our team and tell us what happened

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02 Gather essential information & documents

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03 Sit back and relax, we'll take care of the rest

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How to make a claim

Need help with a claim? Have Questions?

Call us on 02 9234 0555

Or Email Us

Why JewelCover?

How do I begin the claims process?

Firstly, get in contact with the JewelCover team and explain what happened. If your jewellery is lost or stolen, you'll need to provide a Police Report and a Statutory Declaration. Our team will then review your documents and work with your jeweller to repair or replace your jewellery.

Call: 02 9234 0555

Email: claims@jewelcover.com.au

In the event I need to make a claim, how long will it take?

Typically claims are processed and approved within five business days, this, of course, is dependant on you sending us your Statutory Declaration and Police Report (if applicable) and assuming there are no unforeseen problems or further information is required.

Rest assured we’ll do our best to make the process, as fast and painless as possible.

Can I return to my original jeweller to repair or replace my jewellery?

We understand the special bond our customers have with their original jeweller.

That's why, in the event of a claim, we will always give you the choice to return to your preferred jeweller for repair or replacement.

What happens if I need to make a claim on jewellery that was purchased overseas?

Our claims process works the same, no matter where you purchased your jewellery. If you wish to have your jewellery repaired or replaced by your original overseas jeweller, we can make this happen.

Our JewelCover team has plenty of experience working with overseas jewellers and can speak many languages.

What does an “Agreed Value” policy mean?

"Agreed Value" means that in the case of a claim being approved for a total loss, we pay the full sum insured amount on your policy. Many insurers won’t pay the full amount shown on your policy if they can replace your item for less money by using words such as "you are insured up to the sum insured”.

We don't trick you. We keep it clear and simple.

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Don’t Take Our Word For It

We take your satisfaction as seriously as we take your jewellery.

I contacted JewelCover to make a claim after my wife's engagement ring was damaged. Susan was excellent in explaining everything and guiding me through the process. The communication and regular updates really puts you at ease and the claim was approved in less than 2 days. Very happy to have insurance and it really makes it all worth it in the end! Highly recommend insuring your jewellery through JewelCover.
JB
Josh BGoogle Verified Customer
The claims process is so easy and the service is exceptional. Susan Brown was my specialist whilst going through the claim process. JewelCover’s process is so quick and easy. I lost one of my diamond earrings and the claim process from start to finish was finalised in one week. My jeweller was also very very impressed with the customer service and turnaround time of JewelCover. My jeweller was so impressed that they now recommend JewelCover to their other clients. If you are looking for a reputable, customer focused company to look after your jewels go no further than JewelCover. Truly amazing. Thank you for making the claiming process so easy.
HA
Helen AlbanisGoogle Verified Customer
JewelCover have been the best insurance customer experience I have dealt with. My partners engagement ring was damaged, and Susan was a pleasure to engage with. She was understanding, polite and fast to get the ball rolling. I'd recommend JewelCover to anyone looking to insure their jewellery.
DM
Dean McGuinnessGoogle Verified Customer
I am so glad I went with JewelCover for my jewellery insurance. I damaged my engagement ring while traveling & they made sure the claim process was simple, easy & effective. Susan also helped me look for local jewellers to repair it but in the end, we went with my original overseas jeweller.
A
AmeyGoogle Verified Customer
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If you’re more of a talker we’d love to chat, call us on 02 9234 0555