Your mother’s pearls. Your engagement ring. Your grandfather’s Rolex.
Losing one of these items feels like a nightmare. That’s why selecting the best jewellery insurance is so important.
But with so many options, how can you decide? We’ve put together a list of questions to ask when you explore prospective jewellery insurance companies. Remember that it’s possible to get excellent cover for an affordable price. Let’s get started.
1. What are the hidden fees?
When you’re dealing with a loss, the last thing you want is to discover your insurance comes with hidden fees. What you need is secure and straightforward jewellery insurance that doesn’t come with unpleasant shocks.
2. Will my jewellery be covered outside of Australia?
We think you should be able to wear your engagement ring on your Bali honeymoon or take your diamond earrings with you to your sister’s destination wedding in Thailand. That’s why our insurance covers your pieces anywhere you travel.
We don’t place limitations on how long you can be away, either. Whether you’re gone for a weekend or a semester abroad, you can explore with peace of mind and confidence.
3. Is my jewellery covered both inside and outside of my home?
We often hear this question from people who have relied on cover from their home and contents insurance. With some contents policies, your jewellery is only protected when it’s physically inside your home.
Since we only protect your jewellery (and leave your laptop and bicycle to your contents policy), we don’t have to impose such restrictions. We love jewellery as you do, and that’s why we make it possible for you to wear it with assurance at home, at work, and everywhere else you go.
4. How much protection does your insurance provide?
Some insurance companies replace items at the lowest price possible, but that’s not how we roll. Our policies feature an agreed value, meaning if a claim for a total loss is approved, we pay the total sum insured. That value is not negotiable, and it’s not a value “up to” the insured value.
This is good news! It means you’ll always have enough to repair or replace your favourite jewellery. We’re all about restoring your jewellery to you, complete and whole.
Our customers pay the insurance premium on an agreed insured value. So in the event of a total loss, an approved claim is paid in the amount of the agreed value. Not a value “up to” the insured value.
5. Can I go back to my original jeweller for repair or replacement?
Yes! Part of that restoration process includes having the option to go back to your original jeweller. There’s a reason you chose that jeweller in the first place. Maybe you loved her style, or perhaps his craftsmanship is second-to-none. Whatever the aim, you already made a connection, so it only makes sense to return.
We can help to coordinate repairs and replacements directly with your jeweller, making your life easier. That’s what we’re here for.
6. How do I know if I have enough cover?
Do you know what your engagement ring is worth? If you’ve had it for a while, you’re probably not sure. Jewellery values change, depending on trends, availability of materials, and other market factors.
Unless you know how much your jewellery is worth, it’s impossible to know if you have enough coverage. That’s why we revalue our customers jewellery every year.
Traditional home and contents policies state that it’s your responsibility to ensure that the insured value is correct, but most people don’t want to pay for a valuation each year. We provide complimentary assessments for our customers. You can rest assured that your jewellery is revalued every 12 months by our professional jewellery consultants.
7. What’s your customer service like?
Losing your engagement ring is maddening. We understand that, and we do everything we can to minimise our customers’ stress in their time of need.
Once we have the information necessary for processing your claim, we’ll handle it quickly, keeping you updated every step of the way. We offer peace of mind without the price tag, and we deliver on our promises.
Ready to learn how affordable it can be to protect your treasured jewellery? We can get you a quote in seconds. If you’re more of a talker we’d love to chat, call us on 1300 522 808.