How Does it Work?
01 Contact our team and tell us what happened
02 Gather essential information & documents
03 Sit back and relax, we'll take care of the rest
How do I begin the claims process?
Firstly, get in contact with the JewelCover team and explain what happened. If your jewellery is lost or stolen, you'll need to provide a Police Report and a Statutory Declaration. Our team will then review your documents and work with your jeweller to repair or replace your jewellery.
Call: 1300 522 808
In the event I need to make a claim, how long will it take?
Typically claims are processed and approved within five business days, this, of course, is dependant on you sending us your Statutory Declaration and Police Report (if applicable) and assuming there are no unforeseen problems or further information is required.
Rest assured we’ll do our best to make the process, as fast and painless as possible.
Can I return to my original jeweller to repair or replace my jewellery?
We understand the special bond our customers have with their original jeweller.
That's why, in the event of a claim, we will always give you the choice to return to your preferred jeweller for repair or replacement.
What happens if I need to make a claim on jewellery that was purchased overseas?
Our claims process works the same, no matter where you purchased your jewellery. If you wish to have your jewellery repaired or replaced by your original overseas jeweller, we can make this happen.
Our JewelCover team has plenty of experience working with overseas jewellers and can speak many languages.
What does an “Agreed Value” policy mean?
"Agreed Value" means that in the case of a claim being approved for a total loss, we pay the full sum insured amount on your policy. Many insurers won’t pay the full amount shown on your policy if they can replace your item for less money by using words such as "you are insured up to the sum insured”.
We don't trick you. We keep it clear and simple.
Don’t Take Our Word For It
We take your satisfaction as seriously as we take your jewellery.